FAQs

Welcome to our support portal

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  Warranty Issues

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  Delivery Policy

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  Return Policy

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  Order Issues

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  Payment Issues

Frequently Asked Questions

1. Bank transfer

   If you checked out with the Bank Transfer as a payment option, it may take a while for your order to be processed. It should not take more than 1 working day.

   Sorry for this temporary inconvenience.

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2. EU delivery

   The ‘Mighty Wings’ store guarantees that delivery time frames are accurate. We make sure that the delivery date will not be adversely affected by any third-party delivery services. By placing an order, you agree not to hold Mighty Wings liable for any loss or damage directly or indirectly arising out of any delay or failure to deliver within the estimated time period. 

   Besides the US, we ship orders overseas, including the EU countires.

   The delivery time frame depends on the location the order must be shipped to. However, the delivery period does not exceed 30 working days (according to the European legislation).

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3. Warrant item conditions

   We provide up to 24 months’ warranty on our products.

   The warranty period starts from the invoice date. The period includes the shipping and return shipping time as well as the repair duration. The duration for such inspection and repair of a product can take up to 4 weeks.

   For more details, contact our support team.

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4. Our return policy

   According to the US legislation, the ‘Mighty Wings’ store is obliged to repair, replace, or provide a refund in case the purchased items are faulty or do not look or work as advertised.

   You also have the right to cancel and return your order within 14 working days for any reason and with no justification.

   Find specific conditions regarding guarantees for faulty goods and order cancel/return here.

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5. How fequently can I add or remove products from cart after I have placed the order

   The products can be removed only within 24hrs from the time the order is placed and if you don't remove the undesired product it will still be delivered and your money won't be refunded.

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6. Our delivery services

   Our shipping services provide an easy and affordable way of order delivery across the entire state.

   The provided delivery options include:

   • Air freight within US;
   • Shipping within US;
   • Large and small package delivery;
   • Direct and indirect delivery;
   • Same and next-day delivery.

   Whether you need our products regularly or just once, we guarantee that you will receive every order save and sound.

   Our delivery options perfectly suit:       

   • Businesses that require non-expensive delivery services on a regular basis;
   • Businesses that have single, occasional, and/or sporadic needs;
   • Individuals and families who order small-sized items;
   • Individuals and families who order large-sized items;
   • Anyone looking for the best value for money.
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7. Cash on delivery

   The Cash on Delivery (CoD) option is available only for the US customers.

   • CoD can be used as a payment method only for orders less than $1,000 USD;
   • Mighty Wings may charge a fee for the orders placed with CoD. However, for a limited promotional period, no fees will be charged on any COD orders;
   • Orders paid using CoD are billed in the U.S. dollars only.

   We expect our couriers to be treated properly and ask our customers to prepare order grand total in cash.

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Latest Questions

1. Requesting a return

   According to the US legislation, the ‘Mighty Wings’ store is obliged to repair, replace, or provide a refund in case the purchased items are faulty or do not look or work as advertised.

   You also have the right to cancel and return your order within 14 working days for any reason and with no justification.

   Find specific conditions regarding guarantees for faulty goods and order cancel/return here.

   Read more
2. Checkout with PayPal

   If you are having issues when checking out with PayPal - make sure to check:

   1. You bank allows your credit card to be used for internet purchases;
   2. You have verified your card in your PayPal account;
   3. You have confirmed the payment via SMS (if your CC requires a SMS verification).

   In case the issues still occur, contact the PayPal support team.

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